I think my head is about to explode. I mean, seriously, there is enough stress, panic, and torment when organising a 
wedding without companies feeling the need to add to this pressure by letting you down so royally. I’m babbling I know, and if any of you have seen my tweets or facebook updates you’ll know why. I am absolutely fuming. We have been talking to caterers for a few months, obtained a few quotes and then did our normal whittle down to who we thought would be best. We were also being encouraged by our venue to use this specific company as they have done so many events there, know the layout blah blah. As it happens we had sampled their food at another AynhoePark event and they were amazing. When I began making enquiries into our options they were fantastic. They replied to emails straight away, were flexible with various aspects, the menu choices were fab… and yeah they might have come in slightly more expensive than their competitors but because of the fantastic customer service they provided, which I believed to be a reflection of the service we would receive on the day, I was happy to move forward with them.
As we had to wait for confirmation from the Church we didn’t want to start parting with money in case the church fell through. I spoke to Lou (the supposed Events Manager) in January and explained that although we have the deposit we’re not in a position to book catering until 1st Feb as we were waiting for the thumbs up from St. Michael’s. This wasn’t a problem and I was assured that the 1st September date had been held.
Rob and I spent hours going through the menu’s as well as working out final numbers for tables, chairs, how many staff we would need, bar personnel. It wasn’t a quick process. On the 2nd of Feb I emailed Lou about arranging a tasting with the expectation we would pay the deposit on the day. I heard nothing for a week. Unusual for them. I chased her and got a holding response along the lines of they were trying to find a suitable tasting date for us. Or some other bollox. Then yesterday; BANG; Lou emails to tell me that “unfortunately” she’s checked the diary and 1st September is no longer free. What? WHAT!? WHAAAAAT?!?!?!?
With the luxuries of twitter and facebook to hand, both of which have helped vent my anger, why do companies risk treating potential customers this badly?! I hadn’t mentioned that I run my own events company to them. Until now. Needless to say I will never be recommending them to anyone and in fact will actively discourage it.
The company in question is Indulgence Bespoke Catering. Why not send them a tweet (@IndulgenceCater) echoing my sentiments that you cant treat customers like that, ESPECIALLY when it comes to the most important day of their life!!!
I need a stiff drink….. Or 10….
Married 30-somethings... 